645 Reviews Found
Confirmed Service Customer
I had my oil changed on May 10th. At that time I was told I need new brakes all the way around. I was told I need to pay for the up front as they had to be ordered. No problem I understand. I was charged the full amount of $1115.40. Not knowing how long it was going to take to receive the brakes, I asked to be only charged for the brakes at this time. Refund of $398.00 was given. Brakes arrived within a couple of days and a time of May 22nd was setup. I should have brought my paperwork but forgot. Something did not seem correct so when I arrived home I looked at the paper work showing I owed $398.00 yet Monday I was charged $484.93 that included another $30.00 credit card service charge???? Really, had I know that I would have brought cash or a check. I have always given you great reviews in the past. Now I have a very bad taste in my mouth. What i would like is for my card to be credited back the difference between $484.93 and $398.00 = $86.93. From now on I will bring a check or cash. Also i ask for all of the old parts and received nothing, not happy about that either.
Chad G.
RENTON
Business Response
Hello Chad, I'm sorry to hear about your less than favorable experience with us. We strive to offer excellent customer service and we sincerely apologize we did not meet your expectations, or our own. Please do not hesitate to reach out to us at (253) 845-9566 so we may further resolve this issue with you. Thank you.
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Confirmed Service Customer
Kyle, my service advisor, was great. He kept me informed and looked out for my best interests. Thanks Kyle and you are a big assets to Chevrolet of Puyallup.
Dan R.
GIG HARBOR
Business Response
He Dan! Thank you so much for taking the time to leave this wonderful survey for our service department! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!
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Confirmed Service Customer
My service advisor Cortland exceeded expectations. I had an issue with my truck and brought it in the morning without an appointment. Cortland advised my that they were about 3 weeks out but would try to have my truck looked at maybe the following day but made no promises. I received a call later on the same day stating the truck was fixed and done! I was shocked! I was not expecting to get my truck back for at least a week and was making plans for a rental. Best auto service I've ever experienced. Thank you Cortland!
Michael H.
PUYALLUP
Business Response
Hi Michael! Thank you so much for leaving this survey for our service department! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Confirmed Service Customer
Great service, they did what I asked, I thought the price was reasonable…..very pleasurable experience.
Rick S.
Graham
Business Response
Hey Rick! Thanks for the great survey! We are happy to hear your service and repairs went well, and hope to see you again if you ever need anything else!
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Confirmed Service Customer
Do you really want to know? One person was great one person was horrible and BIG mistakes were made before I even got there. In spite of the really nice man that sorted things out and got my work done honestly, in the future I will be looking for somewhere else to take my car for service.
Lauren M.
UNIVERSITY PLACE
Business Response
Hello lauren, we are sorry to hear that your latest experience was not to your satisfaction. We always appreciate constructive criticism to improve in the future, and if you have any further details concerning your latest visit we would appreciate it.