Review Details

I arrived on time for my 10am oil change on my Corvette. The service representative told me I couldn���t use the oil change coupon I was emailed from the dealership and similarly the one that was also mailed to my house because I had a Corvette and those don���t apply. Her delivery was harsh and unnecessary. She appeared annoyed that I then presented a coupon for twenty five percent off a service. Oh also when I arrived she said we don���t do oil changes here at service and tried to discard me before she even looked at what type of vehicle I had. Once I told her I always go to service because I have a Corvette she looked at me like I was being a snob and then typed on the computer without making any eye contact. I never felt so unwanted at a service desk. After talking my keys and never apologizing for being wrong about telling me to go to express service she then told me it was going to take a few hours because it���s a Corvette??? I���ve had my oil changed there many times and it���s never taken longer than a hour. I sat in the waiting area and watched my car not move from service for 40 minutes because it left to go get serviced. After that it did take an hour for them to change my oil, but because they left my car for 40 minutes it was closer to two hours. Worst experience to date.