Confirmed Service Customer
We got our tires replaced and our rear rotors and brake pads. When we came to pick up our vehicle the rims were as dirty as when we brought the vehicle in that day. The car being dirty isn���t our concern, the rims being dirty still and having the new tires put on was the concern because I was told dust and debris can compromise the seal of the tire that could cause a potential blow out. The service agent Richard, was very kind and comped us two car wash vouchers. Although if we have a blow out on the tire(s) two car washes aren���t going to cover $1700+ for now tires again. My concern is that the tires may fail to potential lack of due diligence. Because of my concern, I took photos before leaving. And as I was taking photos my husband noticed a weigh had fallen off someone else vehicle. It was laying in the parking lot, in the same parking stall for pick up. Due to how my tires/rims looked I can only make the assumption it was a new weight placed over a dirty rim, causing the weight to not adhere properly. I always take my vehicles to you guys because of your guys��� quality service. But after this service I have a lack of confidence in quality. I will consider servicing my vehicle at another place because of this sadly.
Brielle M.
GRAHAM,
WA

Business Response
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