Confirmed Sales Customer
I have been using KBB.com for awhile now and I have never had an issue with it when trading in a vehicle. Prior to dealing with the sales manager, I conducted my research on our trade in car. I knew where my numbers needed to be. When the dealer came back, they were about $6000 off. I have never been that far off and almost felt insulted. The manager gave me a story stating that this is the market for this car and they cant get a good profit due to the season, etc. I was actually able to bargain closer to my desired number, but I was still below what I should have got. I understand this is a tactic, but it was almost being slapped in the face by being so low. When I looked to see if our old car was posted for sale yet, I was shocked to see what you were asking, since you said there no profit to be be earned due to the season. You are advertising the car for around $24,000. Very nice profit!! My advice to others that are thinking of purchasing a vehicle from you: do your research and stick to your numbers!
Craig S.
TACOMA,
WA
Business Response
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