Customer Reviews

A big shout out to Isaac, our salesperson at the Puyallup GMC Dealership. He was incredibly knowledgeable about every car on the lot and took the time to thoroughly explain all the features, making our car buying experience so much smoother. We really appreciate his patience and expertise!"

Good price, fast.

Very accommodating and on time. Took exactly as long as stated

From the moment I strolled onto the lot, it was less "shark tank" and more "chill hangout." I was greeted with genuine smiles and a "Hey, let us know if you need anything!" instead of the usual high-pressure spiel. When it came time to talk numbers, they were transparent and laid-back, working with me to find something that fit my budget and needs. If you're looking for a Chevrolet dealership that's low-key, friendly, and actually enjoyable, you've found it. They turned what's usually a dreaded chore into a genuinely good time.

Could not have expected any better service. Stacey was my initial contact. She was very helpful. I was then sent to the oil change department (express department). My two contacts with the customer service associate (Anna) revealed not only her professional pro-organization position in the company, but it was clear that her end goal was customer satisfaction. I was very pleased with my interactions.

My appointment for a recall was scheduled and promptly done. It's so easy to do business with this service department. James has always been professional and made sure my needs were always met.

Fast service, friendly staff, nice waiting lobby.

Professional, courteous, knowledgeable and efficient.

Brianna was quite helpful with expediting the repair of my vehicle

I am not happy with the steering wheel that replaced my original wheel It is not at all the quality that I paid for when I purchased my package I feel like I am driving any other mediocre vehicle Certainly not the luxury steering wheel I am used to Just sad!

Scott the Sales Manager and Isaac the Sales Rep at Harnish Puyallup were very Professional. They made our buying experience Awesome. Thank you again

I went thru the express oil change department. Class act pricing was at a fair market value. Customer service was over the top. Rad staff, clean waiting and bath room. Fast wifi! Kiddo and dog friendly. I will be a customer for life!

Leah was awesome. Explained everything to me and kept me updated throughout the process.

I dropped my vehicle off for a safety recall and when I received a message that the vehicle was ready I responded to message but didn't get a notification that the mailbox was full. So my response was not received and I was unable to retrieve my vehicle when I went to get it. Even though I had a lot going on that day I probably should have followed up with a phone call to ensure my message was received. Overall, the notifications I received with the detailed list of work performed was impressive.

I had an appointment for an oil change Express Service but had to wait two ours for the service to complete. The customer service person was apologetic but there was no rationale for why the service was delayed and why so much of my time was consumed. Additionally, the technician performing the work was ambivalent and was conversing with peers despite the service reps request for him to wrap things up.

I am writing to share my recent experience with the service performed on my 2019 Yukon SLT XL. During my last oil change, I was informed that my oil pressure should not dip below the 18 marks. I brought the vehicle in due to an issue where the oil pressure would fluctuate, dropping below 18 marks, and causing noticeable shaking while idling in drive at a complete stop with a temperature approximately 210 degrees. Per the invoice, I was charged $3,260.00 for the following services: • Replacement of the driver-side engine mount. • Resealing of the upper oil pan and oil pan replacement. • Oil change • 4-wheel alignment. Additionally, I had to pay for a rental car out of pocket for three days because the required part was not available, which added to the overall inconvenience and cost of this service. After receiving my vehicle back, I drove it, and within a few days, the oil pressure dropped to around the 15 mark again, accompanied by light shaking. While the shaking is less severe than before, the primary issue that prompted my visit has not been fully resolved. The oil pressure and light shaking do not happen on a regular basis. I have owned vehicles from Acura (Harnish), Honda (South Tacoma), and Subaru (Harnish), and in every instance where a service required more than a day, a courtesy vehicle was provided free of charge. I find it disappointing that this standard of customer care was not extended in this case, especially considering the significant amount spent on repairs. I was hesitant to respond to the dealership’s review request due to concerns about potential retaliation. However, I feel it is essential to provide candid feedback about my experience to ensure improvements are made where necessary.

Express lane was quick and easy.

Started on time and finished in a timely manner. Did a thorough job. Changed out my windshield wipers for a reasonable price.

Outstanding customer service

Fantastic. Easy to work with and info